Shipping Policy

At Comme Des Garcon UK, we strive to provide reliable and efficient shipping services for all customers. This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase from our website.

By placing an order through our store, you agree to the shipping terms described below.

Order Processing

All orders are processed and prepared for shipment during business days (Monday – Friday). After your order is placed and payment is verified, it may take up to 72 hours to begin processing.

In most cases, orders are dispatched from our warehouse within 1–5 business days. During peak seasons, holidays, promotional events, or limited product releases, order processing times may take slightly longer.

Once your order has been shipped, you will receive an email notification containing your tracking number, allowing you to monitor your shipment until delivery.

Domestic Shipping (United States)

Orders within the United States are fulfilled from our warehouses located across the country to ensure fast and reliable delivery.

Our standard domestic shipping typically takes 5–15 business days after the order has been dispatched.

To provide dependable delivery services, we work with trusted shipping carriers, including:

  • DHL
  • USPS
  • UPS

The estimated delivery time will be shown during checkout based on your location and the selected shipping method. Please note that shipments are processed only on U.S. business days, and delivery times may vary during holidays or high-demand periods.

International Shipping

We also ship orders internationally to customers outside the United States. International shipping rates are calculated automatically during checkout based on your destination and shipping method.

Most international orders are shipped through UPS International Shipping. Estimated delivery time for international shipments is typically 10–15 business days after the order has been processed and dispatched.

After your order is shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.

Please note that if multiple items are purchased in a single order, they may sometimes be shipped separately to ensure faster delivery. In such cases, separate tracking numbers will be provided for each package.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or additional fees depending on the regulations of your country.

Customers are responsible for any applicable:

  • Import duties
  • Customs taxes
  • Additional handling charges

These fees are determined by your local customs authority and are not controlled by our store. Comme Des Garcon UK is not responsible for delays caused by customs processing, international shipping restrictions, or additional fees imposed by customs authorities.

Shipping Delays

While we aim to deliver orders within the estimated timeframes, certain circumstances beyond our control may cause delays. These may include customs inspections, severe weather conditions, transportation disruptions, or high shipping demand during holidays or major sales events.

We appreciate your patience in such situations and will do our best to assist you if any delivery issues arise.

Lost or Stolen Packages

Once a shipment has been marked as delivered by the shipping carrier, we cannot be held responsible for packages that are lost, stolen, or misplaced.

If the tracking information confirms delivery to the address provided during checkout, the order will be considered successfully delivered. We strongly recommend ensuring that the shipping address provided is accurate and secure.

If you experience any delivery concerns, please contact our support team and we will do our best to assist you.

Contact Us

If you have any questions regarding shipping, delivery times, or tracking your order, please contact our support team:

Email: support@commedesgarcon.co.uk

Our team will be happy to assist you with any shipping-related inquiries.